Effective Date: 05/10/2024

At Sacred-Gems.com, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

We collect different types of information to provide and improve our services to you. The types of information we may collect include:

1.1 Personal Information
When you make a purchase or attempt to make a purchase, we collect certain information such as:

• Name
• Billing address
• Shipping address
• Payment information (credit/debit card numbers, etc.)
• Email address
• Phone number

1.2 Automatically Collected Information
When you visit our site, we may automatically collect certain information about your device, including:

• Your IP address
• Web browser type
• Time zone
• Cookies installed on your device
• The pages or products you view
• Search terms you use, and
• How you interact with our website.

This information is collected using cookies, log files, web beacons, tags, and pixels.

2. How We Use Your Information

We use the information we collect in the following ways:

2.1 Processing Orders
To process your transactions, fulfill your orders, and provide customer service. This includes sharing information with third-party service providers, such as payment processors and shipping companies, to complete your purchase and deliver your products.

2.2 Communication
To contact you regarding your order, to respond to your inquiries, or to provide updates regarding our products, services, promotions, or policy changes.

2.3 Marketing and Advertising
We may use your browsing information and email address to display personalized advertisements or send promotional emails. You can opt out of marketing communications at any time by following the unsubscribe link in the emails or contacting us directly.

2.4 Website Improvement
We use the automatically collected information (e.g., cookies and device data) to analyze website performance, improve user experience, and optimize marketing strategies.

3. Sharing Your Information

We respect your privacy and will not sell, rent, or share your personal information with any third parties except in the following cases:

3.1 Service Providers
We share your information with third-party service providers who help us operate the website, process payments, ship orders, or improve our services. These providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to Sacred-Gems.com.

3.2 Legal Obligations
We may disclose your personal information to comply with applicable laws, regulations, or legal requests, or to protect the rights, property, or safety of our business or others.

3.3 Business Transfers
In the event that Sacred-Gems.com is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example, we retain order information for tax and accounting purposes.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct or update inaccurate information.
• Deletion: You may request the deletion of your personal information, although certain data may be retained for legal or operational reasons.
• Opt-Out: You can opt out of receiving marketing emails by using the “unsubscribe” link provided in our communications.

To exercise these rights, please contact us at info@sacred-gems.com.

6. Security of Your Information

We take the security of your information seriously and implement industry-standard measures to protect it from unauthorized access, loss, or disclosure. However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience on Sacred-Gems.com. Cookies are small data files placed on your device that help us understand how you use our site and enable personalized content or advertising.

You can control cookies by adjusting your browser settings, but please note that disabling cookies may affect the functionality of our website.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date at the top of the policy will be revised accordingly. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:

Sacred-Gems.com
Email: info@sacred-gems.com
Phone: +230 55 07 40 14