General Questions

What is Sacred Gems ?
Sacred Gems sacred-gems.com is an online platform where you can purchase a selection of high quality gemstones.

How do I place an order?

• Browse the products or use the search function to find what you’re looking for.
• Select your item and choose the quantity or any options (size, color, etc.).
• Add the item to your cart.
• Go to your cart and click “Checkout.”
• Enter your shipping and payment information, then confirm the order.

Do I need an account to place an order?
We recommend creating an account for faster checkouts, tracking orders, and accessing exclusive offers.

How can I check the status of my order?
You can track your order by logging into your account and visiting the “Orders” section. If you checked out as a guest, you can track your order using the tracking link sent to your email.

Payments

What payment methods do you accept?
Currently, we accept payments via bank transfers only.

Is my payment information secure?
Yes, your payment details are encrypted and processed through secure gateways.

Can I use multiple payment methods for one order?
Currently, we only allow one payment method per order.

What should I do if my payment is declined?
First, ensure that your payment details are correct. If the issue persists contact customer support and/or your bank for assistance.

Shipping & Delivery

What shipping options do you offer?
We offer Standard and express only.

Do you ship internationally?
Yes, we ship to various countries. Shipping costs and delivery times may vary based on your location.

How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while express options are faster.

Can I change my shipping address after placing an order?
Changes to the shipping address can only be made before the order is processed. Contact our customer support as soon as possible to update your address.

What happens if I’m not home when my order arrives?
The delivery carrier will either leave a note with instructions for rescheduling or deliver your order to a secure location. Please contact the carrier for further details.

Returns & Refunds

Refunds and returns are only in the event of receiving a damaged or incorrect item. Contact customer support for assistance.

Account Management

How do I create an account?
Click on “My Account” at the top of our homepage and enter your email and password to create an account.

I forgot my password, how do I reset it?
Click “Forgot Password” on the login page and enter your email address. We will send you a link to reset your password.

How do I update my account information?
Log in to your account and navigate to the “My Account” section to update your email, password, or shipping information.

How do I delete my account?
If you wish to delete your account, please contact customer support, and they will assist you in closing your account.

Products

Are all the products on your website in stock?
Yes, we strive to keep our stock levels updated. However, in rare cases, an item may sell out quickly. In such cases, we will notify you as soon as possible.

How do I know if a product is right for me?
Each product page contains detailed descriptions and specifications to help you make an informed decision.

Can I request a product that’s out of stock?
Yes, you can request a restock notification by sending a mail to our team.

Support

How can I contact customer support?
You can contact us via email at [info@sacred-gems.com], through live chat, or by filling out the contact form on our “Contact Us” page.

What are your support hours?
Support team is available 7 days a week.